Privacy Policy

The protection of your personal data is important to us. In this privacy policy, we inform you which personal data AutoGear collects, how we use it and what rights you have.

1. Controller

AutoGear
Karlihofstrasse 7
7208 Malans
Switzerland

Email: info@autogear.ch
Phone: +41 79 689 88 78

2. Scope

This privacy policy applies to the use of our website, our online shop and all related services, orders, customer enquiries and support services.

3. Personal data collected

We process in particular the following data:

• First and last name
• Billing and delivery address
• Email address
• Phone number
• Order and payment information
• Communication with our customer service
• Technical information such as IP address, browser type, device data and usage data

4. Purpose of data processing

We use your data in particular for the following purposes:

• Processing and shipping your order
• Payment processing
• Customer service and technical support
• Processing warranty and RMA requests
• Improving our online shop
• Fraud prevention and security
• Compliance with legal obligations
• Marketing and newsletters, where you have consented

5. Payment processing

For payment processing, we use external payment service providers. These may include PayPal, TWINT, credit card providers, Shopify Payments, Apple Pay, Google Pay and other payment methods displayed at checkout.

Payment data is processed directly by the respective payment service provider. AutoGear does not store complete credit card data.

6. Shopify

Our online shop is operated via Shopify. Shopify provides us with the e-commerce platform through which we offer our products and services.

When using the shop, data may be processed on servers of Shopify or service providers commissioned by Shopify. This may also include data processing outside Switzerland.

7. Shipping service providers

To deliver your order, we pass on the necessary data to shipping and logistics service providers. This includes in particular name, delivery address, phone number and, where applicable, email address for shipping notifications.

8. Contact and support

If you contact us by email, phone or contact form, we process your information to handle your enquiry. For technical enquiries about autoradios, diagnostic tools, workshop equipment or EV chargers, additional information such as vehicle model, year, product photos or error descriptions may be required.

9. Newsletter

If you subscribe to our newsletter, we use your email address to send you information about products, offers, technical updates and news from AutoGear.

You can unsubscribe from the newsletter at any time via the unsubscribe link in the newsletter or by sending us a message.

10. Cookies and tracking technologies

Our website uses cookies and similar technologies to make the shop functional, improve user-friendliness and analyse the use of our website.

Cookies may be used for the following purposes, among others:

• Shopping cart function
• Login and language settings
• Payment and checkout functions
• Analysis of website use
• Marketing and remarketing

You can restrict or disable cookies in your browser settings. Please note that this may limit certain shop functions.

11. Analytics and marketing services

We may use analytics and marketing services to improve our website and display relevant advertising. These may include services such as Google Analytics, Google Ads, Meta Pixel or similar technologies, provided they are activated in the shop.

Technical usage data, cookie information and interactions with our website may be processed in this context.

12. Disclosure of data to third parties

We disclose personal data only where this is necessary for contract performance, payment processing, delivery, technical provision, legal obligations or with your consent.

Recipients may include in particular:

• Shopify and technical service providers
• Payment service providers
• Shipping service providers
• IT and hosting service providers
• Marketing and analytics service providers
• Authorities where legally required

13. Data transfer abroad

When using external service providers, personal data may be processed outside Switzerland. We ensure that an adequate level of data protection is provided or that suitable safeguards are in place.

14. Storage period

We store personal data only for as long as necessary for the stated purposes or as long as statutory retention obligations exist.

Order and invoice data may be stored for a longer period due to legal obligations.

15. Data security

We take appropriate technical and organisational security measures to protect your data against loss, misuse, unauthorised access or alteration.

Please note that data transmission on the internet, especially by email, may have security vulnerabilities.

16. Your rights

Within the scope of applicable data protection law, you have in particular the following rights:

• Information about the personal data processed by us
• Correction of inaccurate data
• Deletion of data, unless legal obligations prevent this
• Restriction of processing
• Objection to certain data processing
• Withdrawal of consent given

To exercise your rights, you can contact us at info@autogear.ch.

17. Changes to this privacy policy

We reserve the right to amend this privacy policy at any time if legal requirements, technical functions or our business processes change.

The current version published on this website applies.

Last updated: May 2026