Returns & RMA

Please contact us before every return. Returns without prior approval cannot be clearly assigned and may not be accepted or processed.

No general right of return

Under Swiss law, there is no statutory general right of withdrawal or return for online purchases.

AutoGear therefore does not offer a general right to return, exchange or refund defect-free goods. Returns are possible only after prior written approval by AutoGear as part of an RMA process.

The acceptance or rejection of a return is reviewed case by case and is at AutoGear’s discretion.

Submit an RMA request

If a product is defective, was delivered incorrectly, was damaged during transport or has a technical problem, please first contact us by email.

Email: info@autogear.ch

Please provide the following information where possible:

• Order number
• Name and contact details
• Product name
• Detailed description of the problem
• Photos or videos for documentation, if available
• For vehicle-specific products, additionally vehicle model, year and relevant vehicle data

Review of your request

After receiving your request, our support team will review it. Depending on the situation, additional information, photos, videos or technical details may be required.

After successful review, we will inform you about the next steps. Depending on the case, technical support, repair, exchange, replacement delivery or another suitable solution may be offered.

Return address

AutoGear
Karlihofstrasse 7
7208 Malans
Switzerland

Please do not return any goods before you have received corresponding return instructions or RMA approval from us.

Important notes

• Returns are possible only after prior approval by AutoGear.
• Products must be packed securely for transport and returned complete including accessories.
• The return is generally made at the customer’s risk.
• Unannounced returns may be refused or returned at the customer’s expense.
• Products that have already been installed, damaged, modified or used improperly may be excluded from return or warranty.
• For diagnostic tools, software licences, activations, unlock codes and digital products, return or refund is generally excluded.
• For technical products, an inspection by AutoGear or the manufacturer may be required before a decision is made.

Technical support before return

Many technical problems can already be solved through settings, software adjustments or compatibility checks. Our support team will be happy to help identify the cause and find a suitable solution before a return becomes necessary.