Returns & RMA

Please contact us before every return. Returns without prior confirmation cannot be clearly assigned and therefore may not be processed.

Submit an RMA request

If a product is defective, was delivered incorrectly or has a technical problem, please first send us an email at info@autogear.ch.

Please include the following information:

• Order number
• Name and contact details
• Product name
• Description of the problem
• Photos or videos, if helpful

Review of the case

Our team will review your request and inform you about the next steps. Depending on the situation, a technical inspection, exchange, repair or another suitable solution may be arranged.

Return address

AutoGear
Karlihofstrasse 7
7208 Malans
Switzerland

Important notes

• Please return goods only after prior consultation with us.
• Products must be securely packed and returned complete with accessories.
• Damage caused by improper installation, incorrect use or unauthorised modifications is excluded from regular processing.
• For technical products, an inspection may be required before a solution can be offered.